Return & Cancellations

Return Policy

Returns are not offered on all perishable goods and consumables including food items. Though, return on. If personal care products were damaged or defective, then they will be refunded provided that the the buyer may share with us the video whilst unpacking the order so we can know if the order was damaged or defective from our end or not. 

The costumer seeking grievance shall kindly reach out to info@bhixconsumer.com

Cancellations

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

Refund Policy

The refund amount will be credited within 4 to 5 working days after receive the product. 

Items returned without prior authorization will not be accepted.

Replacement Policy

If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with photos/videos as proof.

Once we receive and inspect the returned item:

We will confirm the eligibility for a replacement.

If approved, a replacement will be delivered within 7-10 business days.

Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.

Refund Policy

After we receive and inspect your return, we’ll notify you via email or message regarding the status of your refund.

If approved:

Your refund will be credited automatically to your original method of payment within 10 business days.